SMS Terms of Service (10DLC)

1. User Consent

By opting in to our SMS service, you expressly consent to receive text messages from Greenwire Solutions Inc regarding service updates, technical alerts, appointment reminders, and support communications. Your consent is not a condition of purchase, and you may opt out at any time. Message and data rates may apply based on your mobile carrier's plan.

2. Opt-Out

You may opt out of receiving SMS messages at any time by replying STOP to any message we send you. Upon receiving your STOP request, we will send a confirmation message and cease sending further messages to your number. You may also contact us directly at service@greenwiresolutions.com or 212-993-6266 to be removed from our SMS list.

3. Message Frequency and Content

Message frequency varies based on your service needs and active support tickets. You may receive critical security alerts, scheduled maintenance notifications, appointment confirmations, or responses to support requests. We will not send marketing or promotional messages unless you have specifically opted in for such communications. Our messages are designed to provide timely, relevant information about your IT services and support.

4. Liability and Disclaimers

Greenwire Solutions Inc is not liable for delays or failures in message delivery caused by your mobile carrier, network conditions, or device limitations. We do not guarantee that messages will be received in real time. While we make reasonable efforts to ensure message accuracy, we are not responsible for any consequences arising from reliance on SMS notifications. Critical system issues should be verified through multiple communication channels.

5. Data Collection and Usage

When you opt in to SMS communications, we collect your mobile phone number, carrier information, and message interaction data (delivery status, opt-out requests). This information is used solely to provide SMS services, comply with telecommunications regulations, and improve our communication systems. We do not sell or share your phone number with third parties for marketing purposes.

6. Data Protection

We implement industry-standard security measures to protect your phone number and message data. All SMS communications are transmitted through secure, compliant 10DLC channels. Your information is stored in accordance with our Privacy Policy and applicable telecommunications regulations. We retain SMS opt-in records and message logs for compliance and service quality purposes.

7. Opt-Out Instructions

To stop receiving SMS messages from Greenwire Solutions Inc:

• Reply STOP to any message you receive from us
• Email us at service@greenwiresolutions.com with "SMS Opt-Out" in the subject line
• Call us at 212-993-6266 and request to be removed from SMS communications

For help or questions, reply HELP to any message or contact our support team.

8. Changes to This Policy

We may update these SMS Terms of Service from time to time to reflect changes in our practices, technology, or legal requirements. Material changes will be communicated via SMS or email. Your continued participation in our SMS service after such changes constitutes acceptance of the updated terms.

9. Contact Information

For questions about our SMS service or this policy, please contact us: